Securing Email Communications for a Leading Healthcare Provider

The Challenge

A leading healthcare provider faced significant compliance issues with email security and Australian health data regulations, putting patient data and confidentiality at risk.

  • Ensuring Email Security: Needed to comply with stringent Australian health data regulations.
  • Protecting Patient Data: Preventing phishing and spoofing attacks to safeguard sensitive patient information.
  • Achieving Reliable Email Delivery: Ensuring that critical communications were consistently delivered to intended recipients.


RealBytes established a comprehensive email security strategy for the healthcare provider:

  • SPF (Sender Policy Framework): Allowed only authorised mail servers to send emails on behalf of their domain.
  • DKIM (DomainKeys Identified Mail): Ensured emails were tamper-proof and verified their authenticity through digital signatures.
  • DMARC (Domain-based Message Authentication, Reporting & Conformance): Implemented a policy to monitor and enforce email authentication practices and report on unauthorised email use.

The Outcome

  • Compliance: Achieved full compliance with Australian health data email security standards, meeting regulatory requirements.
  • Email Security: Strengthened significantly, with no reported breaches of patient data.
  • Deliverability: Improved to over 97%, ensuring that critical communications reached their intended recipients without fail.

By implementing these robust email authentication measures, RealBytes helped the healthcare provider secure their email communications, protect patient data, and comply with regulatory standards, ensuring the confidentiality and reliability of their critical communications.

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