ServiceM8 is the app-of-choice for trades and services businesses that want to take control and work smarter with streamlined, real-time communication and collaboration between their offices, field staff and customers.
ServiceM8 provides an extensive range of user-friendly systems and services designed to enhance the efficiency of any business. With ServiceM8, you gain access to a comprehensive job management system that centralises job logging, encompassing site details and scheduling capabilities, and accommodating an unlimited number of clients and staff.
ServiceM8 offers a vast array of premium services and systems. ServiceM8 allows users to track employees geographically, and automate signing in and out of work sites, as well as support real-time updates to staff concerning jobs and storing detailed contact information for clients.
A strong emphasis on real time communication and integration allows ServiceM8 to equip any business with a terrific degree of flexibility, automation, and interconnectedness—allowing customers to make the very most of the finest technology available.
ServiceM8 is dedicated to easy invoicing, allowing users to create invoices or quotes in seconds. It supports online quote acceptance, and a wide range of templates, as well as live statements for outstanding invoices, quote options, and preset ‘bundles’ to better streamline quoting and invoicing.
The app provided by ServiceM8 allows for billable time tracking and shift time tracking, automatic check in/out, clock on/off, smart labour rates, and automatic payroll timesheets.
ServiceM8 supports mobile credit card processing, the ability to have recurring jobs auto-pay, and supports online invoice payment and contactless payment. It also provides Apple Pay support.
ServiceM8allows for email and text messages to clients directly, with all communications saved to their job card, as customer replies. It also provides SMS and email templates which provide a consistent and professional message to clients, automatic on-the-way messages, live activity feeds, two-way SMS, staff messaging, arrival tracking, and the ability to see real-time updates of job progress on site.
The ServiceM8 mobile app has terrific capabilities for communication, navigation, quoting, job management, and invoicing, and can be used on Apple Watch. It also supports offline access, can be used on iPhone and iPad, and can be used to scan barcodes. It can implement Siri shortcuts for support, markup photos, scan documents, use AI photo tagging, draw and store diagrams, and takes full advantage of the latest iOS features.
ServiceM8 allows users to create customised forms and reports, which are simply to complete, easy to build, incorporate flexible question types, and create checklists. It’s versatile, uses automatic storage.
Managing assets is vitally important, and ServiceM8 assists in this regard by cataloguing assets, allowing users to view their service history, register assets and service reports, and by providing a customer access portal, to view asset details or report issues online.
ServiceM8 ensures customers are able to access a 24/7 online booking system, complete with intelligent quoting, smart scheduling, deposits and prepayment through card, Apple Pay, Google Pay, or Microsoft Pay, and offering flexible outcomes and the ability to track conversions through Facebook and Google.
ServiceM8 allows customers to capture their business knowledge, recording expertise, tips, and procedures that can then be shared and made accessible in the field for staff to access.
ServiceM8 provides an integrated phone system, streamlining calls and customer service, allowing staff to work remotely and provide next-level service. Users can maintain a single business number, record and transcribe calls, and auto-call clients.
ServiceM8 supports automated in-built job and revenue reports, as well as daily and weekly reports on job status and invoicing. It provides the tools for clients to create custom reports and the ability to generate reports from exported data, and review weekly timesheets.
ServiceM8 integrates with Xero, QuickBooks Online, MYOB, Mailchimp Email Marketing, as well as Zapier—an app integrator enabling clients to build customised connections between ServiceM8 and over 500 other supported apps. ServiceM8 also has an Application Programming Interface (API) that allows developers to connect ServiceM8 to third-party apps or software.
Sync clients, items, invoices, and payments to prevent double entry, and reduce administration efforts.
The ServiceM8 platform is hosted on Amazon Web Services, the world leader in cloud infrastructure, which automatically backs up all user data, as well asd data on iPhones or iPads, and incorporates two-step authentication, account activity logs, and bank-grade security systems.
ServiceM8 offers comprehensive support services, such as email and chat support, a partner network, of which Realbytes is a proud member, a help centre, and a learning roadmap.
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At Real Bytes, our sustainability mission is a guiding force that permeates every facet of our organization, shaping our commitment to environmental responsibility and leadership. We are dedicated to fostering a workplace culture that not only recognizes the critical importance of sustainability but actively integrates it into our daily operations. Our overarching objective is to reduce our ecological footprint and lead the charge in sustainable practices within the technology sector.
To achieve this, we prioritize the adoption of cutting-edge, energy-efficient technologies, embrace cloud computing solutions, and incorporate circular economy principles into the lifecycles of both our clients and our internal operations. By consistently striving for innovation in sustainable practices, we aim to not only meet but exceed industry standards. Through collaboration with our clients, we encourage and champion eco-friendly practices, responsible disposal of electronic equipment, and the adoption of initiatives that drive environmental sustainability forward. This collaborative approach extends beyond our client relationships to encompass the entire Real Bytes community, reinforcing a collective commitment to a healthier planet.
Within our organizational framework, sustainability extends beyond environmental considerations. We recognize that a truly sustainable future requires ethical conduct, social engagement, and a workplace culture that prioritizes employee well-being. Accordingly, we strengthen our cybersecurity measures to ensure the ethical management of sensitive data. We also enhance the well-being of our employees by fostering environmentally conscious digital work environments, ensuring that our commitment to sustainability aligns with our workforce’s values and expectations. Our active engagement in social responsibility initiatives further strengthens our connection to the communities we serve, as we actively contribute to environmental conservation efforts and support local initiatives that align with our sustainability mission.
In terms of governance, we recognize the pivotal role that strong IT governance plays in ensuring the alignment of our policies with the Environmental, Social, and Governance (ESG) principles. Our commitment to transparency is evident through annual reports that comprehensively detail our environmental impact, including insights into IT governance, compliance, and risk management. At Real Bytes, our sustainability mission is not just a statement; it is a call to action that underscores our belief in the transformative power of technology when wielded responsibly. Through our leadership in environmental responsibility, we strive to create sustainable advantages for our business and contribute to a resilient, eco-conscious future for our employees and the communities in which we operate.
The Real Bytes Team
At Real Bytes, we are unwavering in our commitment to integrate Environmental, Social, and Governance (ESG) principles into the core of our organizational values. Our Corporate Social Responsibility (CSR) policy is a testament to our dedication to creating sustained value for our stakeholders, employees, and the wider community. This policy underscores our recognition of the interdependence between social responsibility and environmental sustainability, as we prioritize initiatives that not only contribute to environmental stewardship but also foster inclusivity, diversity, and ethical conduct. The following framework outlines our commitment to ESG goals, focusing on environmental sustainability.
Objective: To lead in environmental sustainability practices and reduce our ecological footprint.
Action Plan:
Performance Reporting:
Objective: To uphold strong IT governance, ensure compliance, manage risks, and protect intellectual property, with a focus on fostering environmental sustainability.
Action Plan:
Performance Reporting:
Objective: To deliver sustainable benefits through cost efficiency, scalability, innovation, and risk management, with a focus on environmental impact.
Action Plan:
Performance Reporting:
Objective: To pursue specific ESG goals, emphasizing environmental sustainability, including circular economy practices, energy reduction, e-waste management, paperless operations, and employee sustainability engagement.
Action Plan:
Performance Reporting:
This CSR Policy and Plan will undergo regular review, updates, and transparent communication to all employees, reflecting our unwavering commitment to integrating environmental responsibility into our business practices at Real Bytes.
